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Awards
2022 Tripadvisor Travelers Choice - Best of the Best
Welcome to Sheraton Hanoi Hotel
5-star Hanoi, Vietnam, hotel near Hồ Tây (West Lake)
Nestled on the serene shores of Hồ Tây (West Lake), Sheraton Hanoi Hotel offers guests a tranquil relaxing experience in the heart of Vietnam's vibrant capital. This five-star West Lake, Hanoi, hotel is... See More just 10 minutes from the bustling Old Quarter, home to the famous Hoan Kiem Lake and the historic French Quarter. After a day of sightseeing, you can unwind with a locally inspired cocktail in our lounges or indulge in our award-winning restaurants featuring buffet or fine-dining dishes. Business travelers and wedding parties will appreciate our 10 flexible indoor and outdoor event spaces, complemented by exceptional service and spacious parking lots. Leisure travelers will love the lush green garden, outdoor pool, and rejuvenating wellness center at our Hanoi, Vietnam, hotel. Each of the 299 rooms, including 17 suites, boasts magnificent views of the tranquil West Lake and the Red River, blending Vietnamese and French colonial-inspired décor to create an elegant and culturally immersive stay. See Less
Rooms & Suites
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Stunning Lake View
Sitting right on the shore of Hanoi's West Lake, the Sheraton Hanoi Hotel's 299 rooms, including 16 suites have a gorgeous view across the lake.
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Hanoi is Yours to Explore
Our Hanoi hotel is near the Old Quarter, a bustling area home to Hanoi's must-visit tourist attractions, such as the Hoan Kiem Lake, the Hanoi Opera House, and many colorful street vendors.
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Oasis Relax Center and Fitness Center
Keep up with your fitness routine in our health and fitness center, offering an outdoor pool with serene views. Afterward, replenish your energy in the Jacuzzi and sauna or at our spa with an array of body, face, and beauty treatments to choose from.
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Endless Dining Options
Our hotel in Hanoi, Vietnam, is home to four restaurants & lounge offering a diverse options from international buffet, Western cuisine or authentic local delicacies.
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Exceptional Service
The expert events team at our West Lake, Hanoi, hotel is dedicated to bringing your vision to life in our flexible ballrooms —each offering a unique brand of charm.
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Offers
Love Ties Room Package
Available: February 6, 2025 — April 30, 2025
Celebrate Love More Fully at Sheraton Hanoi
Rest. Relax. Be Rewarded with 5% off all Stays.
Available: January 1, 2025 — December 31, 2025
There’s more to enjoy with 5% off all stays for Members. Extend your holiday magic in Vietnam today!
Sheraton Side By Side
Available: February 14, 2025 — December 31, 2025
Embrace your getaway together!
OUR LOCATION
Tel: +84 243-7199000
GETTING HERE
Sheraton Hanoi Hotel
K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, Vietnam
Airport Shuttle:
₫VND 1,560,000 by Mercedes E class | VND 1,320,000 by Mini Van - One-way, ₫VND 3,120,000 by Mercedes E class | VND 2,640,000 by Mini Van - Round Trip
Reservation Required: +84 243-7199000
On-Property:
Private Car Service:
Limousine/Van Service
Nearby:
Bus Station:
Long Bien StationTrain Station:
WHAT TO EXPECT
Plan and Prepare for your Stay
The Sustainability Management Plan and Environmental Policy
Sheraton Hanoi Hotel's Commitment to Sustainability
Sheraton Hanoi Hotel is committed to a green and sustainable future, and we work diligently to minimize our waste and energy consumption. Over the years, the hotel has been tireless in its pursuit of continuous improvement initiatives to aid this goal. In addition to the MBC activities, the hotel also visits community centers and collaborates with charitable organizations to assist in environmental... See More and socio-cultural causes. At Sheraton Hanoi Hotel, we are dedicated to being a responsible corporate citizen and contributing to a more sustainable future for our local community and the planet. See Less
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The hotel partners with Marriott International's initiatives through the Marriott Vietnam Business Council (MBC) in various sustainable endeavors, such as:
- Operation Smile
- Earth Hour
- Road to Give Campaign
- Serve 360
- Cluster Procurement & Sourcing
Details on Environmental Practices
High-efficiency lighting in guest rooms
High-efficiency lighting in public areas
Water conserving fixtures
Smart irrigation practices
Regular preventive maintenance
Recycling
Dumpster monitoring
Organic waste composting
Environmentally preferred suppliers
Environmentally preferred products
Amenity management
Sustainable food and beverage options
Green Housekeeping
Integrated pest management practices
Low-emitting materials, such as paints, flooring and furniture
Property-level Green Council
Sustainable Meetings Practices
Carbon-offset program
Sheraton Club Lounge
Situated on the 17th floor and offering panoramic views of West Lake from expansive windows, the Sheraton Club Lounge is available to club guests. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, and afternoon hors d’oeuvres including Vietnamese spring rolls, grilled oysters with cheese, and crudités, plus a variety of beverage options. Hours: 6:30 AM - 10:00 PM
Concierge Desk
Always ready to share the best Hanoi has to offer, our professional concierge staff is available to provide expert information and a warm smile. The team offers help with everyday necessities such as mail and shipping, laundry, travel and translation services, currency exchange, and babysitting. Stop by for assistance for recommendations to the area’s top restaurants and more.
Where the world comes together
Meet You in the Lobby
Spend time in the Sheraton lobby. We've created spaces to connect in unique and innovative ways.
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Welcoming Service
With over 85 years of welcoming hospitality, our associates will make you want to come back again.
Global Destinations
Look for Sheraton Hotels in the heart of cities all over the world.
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Property Details
Free Wifi
Gift Shop
Dry Cleaning Service
Laundry
Room Service
24 Hour Room Service
Wake up Calls
Daily Housekeeping
Mobile Key
Service Request
Check-in: 3:00 pm
Check-out: 12:00 pm
Minimum Age to Check In: 18
Pet Policy
Pets Not Allowed
Pets are not allowed at the hotel
Parking
Complimentary On-Site Parking
Policies and Payments
Accepts: Cash, Credit Cards
Services
24-hour Front Desk
Concierge desk service
Currency Exchange
Property has elevators
Languages spoken by staff:
English, Vietnamese, Korean, Japanese
For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +84 243-7199000
Accessible Hotel Features
Accessible on-site parking
Property has elevators
Van Accessible on-site parking
Accessible Areas with Accessible Routes from Public Entrance
Entrance to On-Site Business Center is Accessible
Entrance to On-Site Fitness Center is Accessible
Main Entrance is Accessible
Meeting Spaces are Accessible
On-Site Restaurants are Accessible
Room and Suites Access through the Interior Corridor
Guest Room Accessibility
Accessible Vanities
Alarm Clock Telephone Ringers
Deadbolts on Guest Room and Suites Doors
Electronic Room Key
Lever Handles on Guest Room Doors
Lowered Electrical Outlets
Mobility accessible rooms
Room Windows Open
Secondary Locks on Room Windows
Toilet Seat at Wheelchair Height - Toilet for Disabled
Viewports in Guest Room and Suites Doors
Footprints
Carbon Footprint: 45.55 kg per room night
Water Footprint: 1036.96 liters per room night
Environmental Practices
Guest Room Recycling
Frequently Asked Questions
The check-in time at Sheraton Hanoi Hotel is 3:00 pm and the check-out time is 12:00 pm.
The pet policy at Sheraton Hanoi Hotel is:
Pets Not Allowed (Pets are not allowed at the hotel)
The parking options at Sheraton Hanoi Hotel are:
Complimentary On-Site Parking
The property amenities at Sheraton Hanoi Hotel are:
Restaurant
Fitness Center
Spa
Outdoor Pool
Meeting Space
Free Wifi
Gift Shop
Dry Cleaning Service
Laundry
Room Service
24 Hour Room Service
Wake up Calls
Daily Housekeeping
Mobile Key
Service Request
Yes, Sheraton Hanoi Hotel has in-room Wi-Fi available to hotel guests. Marriott Bonvoy members receive complimentary in-room Internet access when they book direct. Sign up for Marriott Bonvoy for free as you complete your Sheraton Hanoi Hotel booking.
The closest airport near Sheraton Hanoi Hotel is Noi Bai International Airport (HAN). HAN is located approximately 20.6 KM from the hotel.
Yes, Sheraton Hanoi Hotel has an airport shuttle to Noi Bai International Airport (HAN).
No, Sheraton Hanoi Hotel does not have electric vehicle charging stations.
